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Founding house · 2020

Viajan

Owners

Jan Neumark

Jan Neumark

Founder and CEO

The record

Founded

2005

Head office

São Paulo, Brazil

Languages

Portuguese

Website

viajan.com.br

The house

Viajan is an independent luxury and ultra-luxury travel agency founded in São Paulo in 2005 by Jan Neumark. Deliberately discreet, the agency does not solicit business and accepts new clients exclusively through personal referrals. Its work centers on a closely held portfolio of approximately 30 ultra-high-net-worth Brazilian families, many of whom have trusted Viajan with their travels for years.

This intimacy allows the team to manage far more than individual bookings. Viajan oversees its clients’ wider travel needs, from bespoke journeys and frequent-flyer programs to complex logistics, personally tested itineraries and privately escorted departures for small groups of family and friends. Every journey is planned around a detailed understanding of the travelers, including their preferences, pace and family dynamics.

A dive instructor and avid explorer, Jan has shaped Viajan around a fascination with remote places and the world’s less-traveled regions. The agency specializes in private expeditions and ambitious journeys requiring strong destination knowledge, trusted local partners and exacting execution. For clients whose budgets rarely determine the limits of a trip, Viajan’s challenge is to reveal something genuinely new and create journeys they may never have imagined possible.

The practice

Where they send

Remote and Less-Traveled Regions Private journeys to destinations beyond conventional luxury routes, where specialist knowledge, access and reliable logistics are essential.
Latin America and the Caribbean Strong regional relationships and continually refreshed knowledge across destinations including Costa Rica, El Salvador, Peru, Bolivia and the Caribbean.
Oceans, Islands and Wilderness Expeditions shaped by Jan Neumark’s experience as a dive instructor and explorer, with particular affinity for marine environments, islands and remote natural landscapes.

Main areas of specialty

Private Family Travel Highly personalized journeys for a small portfolio of Brazilian families whose preferences, pace and travel history Viajan knows in exceptional detail.
Bespoke Expeditions Ambitious itineraries combining remote destinations, specialist guides, unusual access and carefully managed logistics.
Long-Term Travel Management An ongoing advisory relationship covering individual journeys, family travel, celebrations and small private groups rather than isolated bookings.

In-house

First-Hand Itinerary Testing Routes, hotels and experiences are tested whenever possible before being recommended, reducing uncertainty in complex or unfamiliar destinations.
Mileage Program Management Viajan manages frequent-flyer programs and air-travel planning as part of its broader service to long-standing clients.
Private Trip Escorting The agency can personally accompany small groups of families and friends, providing discreet coordination and support throughout the journey.

Standing

Affiliations

The Alliance — founding house, 2020

Serandipians — Serandipians Traveller Made member agency

Recognition

Panrotas and Sakura — Jan Neumark of Viajan Turismo is among the 60 travel professionals and agencies recognized in the award's inaugural edition.

In print

Panrotas — Panrotas quotes Jan discussing Costa Rica, El Salvador, luxury hotels and Viajan's international supplier relationships

Panrotas — The article explains that Epic agencies joined Serandipians during the organization's first three years and have belonged to the community for at least a decade.

Panrotas — This article records Viajan among the agencies highlighted during the luxury-travel community’s tenth anniversary.