Viajan
Owners
Jan Neumark
Founder and CEO
The record
The house
Viajan is an independent luxury and ultra-luxury travel agency founded in São Paulo in 2005 by Jan Neumark. Deliberately discreet, the agency does not solicit business and accepts new clients exclusively through personal referrals. Its work centers on a closely held portfolio of approximately 30 ultra-high-net-worth Brazilian families, many of whom have trusted Viajan with their travels for years.
This intimacy allows the team to manage far more than individual bookings. Viajan oversees its clients’ wider travel needs, from bespoke journeys and frequent-flyer programs to complex logistics, personally tested itineraries and privately escorted departures for small groups of family and friends. Every journey is planned around a detailed understanding of the travelers, including their preferences, pace and family dynamics.
A dive instructor and avid explorer, Jan has shaped Viajan around a fascination with remote places and the world’s less-traveled regions. The agency specializes in private expeditions and ambitious journeys requiring strong destination knowledge, trusted local partners and exacting execution. For clients whose budgets rarely determine the limits of a trip, Viajan’s challenge is to reveal something genuinely new and create journeys they may never have imagined possible.
The practice
Where they send
Main areas of specialty
In-house
Standing
Affiliations
The Alliance — founding house, 2020
Serandipians — Serandipians Traveller Made member agency
Recognition
Panrotas and Sakura — Jan Neumark of Viajan Turismo is among the 60 travel professionals and agencies recognized in the award's inaugural edition.
In print
Panrotas — Panrotas quotes Jan discussing Costa Rica, El Salvador, luxury hotels and Viajan's international supplier relationships
Panrotas — The article explains that Epic agencies joined Serandipians during the organization's first three years and have belonged to the community for at least a decade.
Panrotas — This article records Viajan among the agencies highlighted during the luxury-travel community’s tenth anniversary.