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Founding house · 2020

Regency Group

Owners

Isao Numano

Isao Numano

Founder & CEO

The record

Founded

2000

Head office

Tokyo, Japan

Languages

English, Japanese

The house

Regency Group is a privately owned luxury travel agency founded in Tokyo in 2000 by Isao Numano. It was built on the conviction that luxury travel begins with listening. Every bespoke itinerary is designed from the client’s perspective and shaped around their individual wishes rather than a standard package, an approach that has made the company a trusted choice for Japanese luxury travelers seeking a more personal service.

Numano spends around 150 days each year traveling across Europe and the world, personally evaluating the hotels, restaurants and destinations recommended by his travel designers. He also scouts remote regions, including Antarctica and Southern and East Africa, before clients travel there. This first-hand expertise is supported by more than two decades of relationships with affiliated offices in France, Italy, Spain, Switzerland and Austria. Regency Group extends the same approach through The Suitcase by Regency Group, its digital magazine dedicated to original destination journalism.

The agency primarily designs extended journeys for multigenerational families and retired couples, as well as high-net-worth individuals and company owners. At its core are around 300 longstanding frequent travelers who contact their travel designer directly because the team understands their lifestyle, interests and travel history. Regency Group regards them as culturally engaged travelers, not simply high spenders. Recognized by Traveller Made with its Supplier Knowledge Award in 2017 and by Serandipians for thoroughness in 2024, Regency Group connects Japan’s discerning outbound travelers with the trusted, owner-led international relationships at the heart of The Alliance.

The practice

Where they send

France Deep knowledge extending from major cities to smaller regional destinations, with particular strength in gastronomy and wine tourism
Italy Comprehensive knowledge across both major and secondary destinations, also anchored in culinary and wine experiences
Spain Broad familiarity spanning major and lesser-known cities.
Antarctica A specialist "once-in-a-lifetime" destination, reflecting Numano’s own first-hand experience of extreme and remote expedition travel.

Main areas of specialty

Europe Across all of these European destinations, the depth is built on a long-standing affiliated-office network in major cities, maintained through direct, ongoing contact with specialist local guides who relay client needs in real time.
Antarctica Numano personally scouts the destination ahead of client travel to verify every detail first-hand.
Southern and East Africa Numano scouts each destination before clients travel, so arrangements rest on first-hand verification rather than secondhand information.
Family Travel A particular strength with multigenerational family groups.

In-house

Direct Destination Knowledge Depth comes from Numano's own hands-on approach: roughly 150 days a year traveling across Europe and around the globe to verify hotels, restaurants and experiences first-hand.
What they don't do We do not handle group package tours or treat luxury as simply first-class flights and five-star labels. We turn away last-minute requests that leave no time for first-hand verification, and we do not offer pure online, self-service booking.

Standing

Affiliations

The Alliance — founding house, 2020

Recognition

Most Thorough Designer Award — Isao Numano received the Serandipians Most Thorough Designer award, voted by hotel partners.

In print

Yamatogokoro — What do luxury travelers want in Japan?